Booking Guidelines
- Maximum 4 adults per 2 bedroom villa and Maximum 2 adults per 1 bedroom villa unless otherwise arranged.
- Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests.
- Management reserves the right to cancel or amend any bookings.
- 1 car space is allocated per site booked. Additional vehicles must be parked in allocated visitor parking or outside the property.
- All damages to the property will be charged to the client’s credit card.
- There is no smoking permitted in the accommodation or other buildings, including on villa decks.
Pets Policy
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Pets are permitted at Interludes by Willinga Park. To ensure a safe and enjoyable stay for all guests (including the furry kind), we kindly ask that you follow the guidelines below:
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Pet Approval Required: Please notify us at the time of booking if you intend to bring a pet. Management approval is required prior to arrival.
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Pet-Friendly Villas: Only select villas are pet-friendly. Guests must book a designated pet-friendly villa to bring animals on site.
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Pet Supervision: Pets must not be left unattended in the villa or on the property at any time.
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Leash and Control: Dogs must be kept on a lead at all times when outside your villa and under effective control.
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Clean-Up: Guests are responsible for cleaning up after their pets, including disposal of waste in a hygienic manner.
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Noise and Behaviour: Excessive barking or aggressive behaviour may result in a request for early departure without refund.
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Damage: Any damage caused by pets to furniture, landscaping, or fittings will be charged to the guest.
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Payment and Deposits
- Guest credit/debit card details are required to secure all bookings. Visa and Mastercard credit card surcharge 0.5%.
- Bookings are not transferable to other persons.
- Deposit of 50% is required at time of booking.
- Full payment is required 14 days prior to arrival.
- For bookings made less than 14 days prior to checkin, 100% of payment is requried.
Cancellations and Refunds
- Cancellations up to 14 days prior to arrival – a cancellation fee of $20 will apply to all bookings
- Cancellations within 14 days to arrival – a cancellation fee of 100% of the booking fee will apply
- Refunds are unavailable for cancellations made within 14 days prior of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the property for breaching property rules
- Management reserves the right to cancel or amend any bookings
- Pricing is subject to change
- Guest credit / debit card details are required to secure all bookings
- Visa & Mastercard credit card surcharge of 0.5% applies to this payment option
Additional Fees and Charges
- Cleaning Fee – A minimum of $160 will be charged if the Villa left in unsatisfactory condition upon departure.
- Late Departure – subject to availability and pre-arrangement with management. Fees may apply.